Frequently Asked Questions

Don't fret. If you purchased your ticket through our website and/or through Ticketweb or AXS, you have no reason to worry. Some tours will request that digital tickets not be sent out until a few days before the show, other times, ticket emails can hit spam filters.

If you received a confirmation email of your ticket purchase, you will receive your digital tickets via email before the show. If you don't, we can always look up your tickets in the box office the night of the show with your order number, name or email. 

No, we are a 100% cashless venue. We accept debit/credit cards at our box office as well as tap/chip payments and other mobile pay options at our bars and guest services desk.

Wonderful! We'd love to host your event.

Email events@thetrumankc.com with your event information (desired date, number of people, nature of event) and we’ll get back to you as soon as possible!

All purses and bags are subject to search, no backpacks or large bags allowed.

Get ‘em through our website on THIS PAGE.

Tickets can also be purchased at The Truman's box office every Friday 10am-4pm.

Online ticket prices include all fees and taxes. Tickets purchased in person have reduced fees.

• The Truman Box Office - 601 E Truman Rd. Kansas City, MO 64106.

PLEASE NOTE: Tickets purchased from 3rd party resellers or any other ticketing websites besides AXS, Ticketweb or directly through the artist’s website are not allowed.

All sales are final. No refunds.

Lineups and times are subject to change.

If a show is cancelled or postponed there will be specific instructions given to receive a refund.

If the show hasn’t sold out, you can purchase tickets at the box office once doors open and during the show.

We have 5 full bars, 4 of which are located in the main room. We also have cocktail seating and even an open air patio.

Yes. We will check IDs at the door. You will need a valid, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

For all ages, you will not need an ID to enter the venue. If the show has an age requirement (18+ or 21+) you will need a valid, unexpired, government issued photo ID.

Absolutely! We have a dedicated ADA section near the front of the stage where anyone physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you!

Additionally, while the seating in our ADA section is reserved for those with disabilities, we do have additional limited cocktail seating available to anyone over 21 in The Aviary Loft (stair access only).

We're also proud to be a part of The Rockin' Chair: a venue database with information about the accommodations and limitations for all disabilities. Check their website for more information. 

Age requirements differ from show to show. Please refer to the specific show’s ticket page for more information. For all ages shows, attendees that are 14 or under must be accompanied by a parent or legal guardian.

We want everyone to have a great time, but there are some thing you simply can’t bring to a show or event. Here is the list of restricted items:

No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
No Smoking (this includes vaping) *We have a deck for smokers and non-smokers alike
No Outside Food or Beverage
No Illegal Drugs
No GoPros
No Selfie Sticks
No Mace
No Backpacks
No Hula Hoops
No Glow Sticks
No Umbrellas (If it rains, you can leave your umbrellas by the front door)
No Bad Attitudes

Sure do, we’re required to follow THESE RULES by the TABC and Beer Boards. We also have a costume policy:

• All customers must be identifiable upon entry. Security staff must be able to easily match your appearance to your ID photo
• Masks and face paint are allowed ONLY if security staff can easily match your appearance to your ID photo
• MMW reserves the right to deny entry to anyone who cannot be easily identified or dressed in a manner deemed offensive or inappropriate
• No props (ie handheld items such as staffs or plastic weapons)
• All standard venue policies will apply including no spiked jewelry, chains, whips or weapons. Real or costume
• Shoes must be on your feet at all times
• Everyone has to wear a shirt
• Clothing cannot be mesh, transparent, or see-through
• No overexposure or indecency (No exposed areolas, side boob, underboob, butt cheeks, groin or “triangular vortex”)
• No gang signs, hate speech or violence
• All outfits must be in accordance with TN Blue Laws and TABC Laws. Being unaware of the law does not exempt any persons from the law
• No loose glitter
• No face masks, face paint or other identity altering items
• If your mama would be ashamed to see you in it, don’t wear it

Most of our shows are standing room only, before purchasing your ticket please read the type of ticket you’re buying so there are no blunders. When in doubt, email info@thetrumankc.com and we’ll let ya know.

Door times and start times are listed on your ticket and on the purchase page of the website. Set times vary and typically are not announced till the day of the show and can change without notice.

We are first come, first serve unless otherwise stated on the tickets. All guests are welcome to line up anytime before a show. Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside.

No. We have a strict no re-entry policy.

No. We do not allow smoking of any kind in the building. We have a smoking area available for those who want to smoke or vape.

PLEASE RIDESHARE – Parking is limited around the venue. We strongly recommend using rideshare apps like Uber or Lyft for transportation to and from the venue. There is a designated rideshare pick up / drop off location near the entrance for your convenience.

Oh and if you decide to drive but you’ve had a big night and need a ride home, we’re happy to help you out.

We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, or illegal drugs.

Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show. If you work for a specific media publication or are a freelance blogger, and would like to request a photo and video pass to a show, please fill out this form. ONLY requests submitted via this form will be sent to artist teams for consideration. Please note all requests are subject to approval by the artist team, and not all requests will be accommodated. 

Here at The Truman, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

Currently, our House Photography Program is full, however, if you are still interested in participating in the program you may submit an application so we can contact you if spots open up. Fill out and submit our House Photography application for The Truman! If you have other questions about the program feel free to email us at marketing@thetrumankc.com. 

We’ve taken the Here For The Music pledge to build a safer environment for everyone in the music industry. We believe live music is a place for fun, community and open expression – sexual harassment and assault do not belong. Learn more HERE.

The Truman is located 2 minutes from downtown. We suggest booking a hotel in the heart of the city so you can take in all that Kansas City has to offer.

Contact us or call our office number 816-205-8560 or stop our Box Office on Fridays from 10am-4pm to check if we found your items. We hold all lost and found items in our Box Office for 7 days. After 7 days, we donate all items.

If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.

Please reach out to booking@thetrumankc.com for all inquiries. 

Reach out to us via email at info@thetrumankc.com. We’ll respond as quickly as possible.